Terms & Conditions
Welcome to "xpress-mobile-service.gr" - www.xpress-mobile-service.gr - ANESTIS KOKKINELOS TOU SOTIRI, VAT number 055429249. 008215801000 (hereinafter referred to as "XPRESS-MOBILE-SERVICE.GR", we, our online store, the Website, the Business, the Company").
Access to this Website, and the products and services offered through it (hereinafter referred to as the "Products" and "Services"), their use, as well as the execution of purchases, are subject to these terms and conditions ( hereinafter referred to as the "Terms and Conditions"). By browsing the Website and using the Services and/or purchasing Products, you accept all applicable Terms and Conditions (as updated from time to time), which govern the relationship between us. By using the Website, you agree that you are 18 years of age or older, and therefore, an adult with legal capacity. In the event of your disagreement or reservation regarding part or all of these terms and conditions, you may contact us before browsing or using the Services or making a transaction, and inform us of the relevant issue that concerns you by sending us a written electronic letter (email) to our email address firstname.lastname@example.org, otherwise, your acceptance of all terms is unconditional.
This Website may also contain links to other Websites, which are not managed by our Company (hereinafter: the "Linked Websites"). Our Company cannot control any Linked Websites, nor does it guarantee the topicality, correctness, legality, completeness or quality of their content and accepts no responsibility for them or for any loss or damage that may result from their use. . When you use the Linked Websites, the respective Terms and Conditions of each website apply.
a. The subscription
b. Your Account
The information entered during your registration as a Member must be complete, true and up-to-date. In case of registration of a legal entity as a Member, the name of the contact person as well as the full name of the legal entity must be mentioned. In case of information change, the Member is obliged to immediately inform xpress-mobile-service.gr of his new information so that it is always complete and true. You have the possibility, at any time, to access your data, or you can also at any time request the immediate deletion or correction of your data, their temporary non-use by the Company, their blocking or non-transmission, following the same as above process of emailing us. In any case, your information is kept by our Company only for as long as you are a registered member of xpress-mobile-service.gr. Your personal data is not communicated to any third party and is managed exclusively by our company.
All your personal information, which is collected through the special electronic form of xpress-mobile-service.gr, is absolutely necessary for the performance of the above services and your registration indicates your full consent.
Subscribe to newsletter
Your registration in our Company's newsletter is done at your own discretion and is not a mandatory procedure for making a purchase from our Online Store or for the provision of our other services, including your simple browsing of our Website.
Your registration to our Company's newsletter Service is completed by entering your email address in the corresponding field on our Website. Upon completing your registration, you give your express consent for our Company to send you informational and promotional material about its products and services, as well as related advertising messages.
Description of transactions and services
Our online store displays, promotes and sells the products selected by the Company. The company reserves the right to freely choose the products it displays-promotes on its Website and to modify, renew and/or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it may apply and carry out freely as well as modify, renew and/or withdraw at any time and without prior notification and/or meeting a deadline, under condition of informing users as and where legally provided.
Restrictions on accessing and using the Website
It is not permitted to abuse this Website, obstruct or in any way interfere with the operation of the Website, as well as replace or change its content. You may not commit or encourage criminal acts, transmit or distribute viruses, Trojan horses, worms, "logic bombs" or post any other malicious or technologically harmful material, and generally do not allow actions that may result in unacceptable or extensive burden on the infrastructure or operation of the website. It is also forbidden to violate the obligation to maintain confidentiality or to use the website as a whole, in any other way that is offensive or obscene, for the company itself, its partners or its visitors-users.
Additionally, you may not tamper with any part of the Services, destroy data, cause annoyance to other users, infringe on the proprietary rights of others, send unsolicited advertising or promotional material, commonly known as "spam," or attempt to affect the performance or functionality of any features of the Website or functions accessed through the Website. Violation of this provision constitutes a criminal offense under Greek law. Our Company will report any such violation that may come to its attention to the relevant law enforcement authorities and will disclose your identity information to them, as required by law.
Your connection to our website is subject to the terms of articles 5.5. and 15, with your assurance that you are 18 years of age or older, by your own means and through your chosen devices, companies and providers.
Intellectual Property, Software and Content
The website www.xpress-mobile-service.gr is the official website of our Company. Copyright in all software and content accessed on or through this Website remains the property of this Company and is protected by international copyright laws and treaties. All such rights belong to our Company and its licensors.
Under no circumstances can the display and presentation of the content of the Website be taken as a transfer and/or assignment of a license and/or right to use it. You may save, print and display the available content solely for personal use. It is not permitted to publish, manage, distribute, copy in whole or in part, transfer, process, store, republish [(except for permitted actions of sharing in the Social Media (Social Media sharing actions)]), modify or reproduce in any other way, in any form, any part of the content or copies of the content is provided to you or appears on this Website nor is it permitted to use the content thereof in connection with any business or commercial activity unless you have obtained written permission from our Company.
You may also not modify, translate, reverse engineer, reverse engineer, or create derivative works using any software or accompanying documentation offered by our Company or its licensors. Additionally, you have no license or consent to use, in any manner, our Company's trademarks and agree not to use such marks, or any similarly colored marks, without our Company's written permission.
Photographic representation of our products
We have made every effort to ensure a realistic and accurate photographic representation of the majority of our products sold through the Website. However, due to technological limitations, these photographs may, in some cases, differ from the actual condition, form and image of the products. This is quite natural given the limited technological possibilities, even with the use of the latest technological developments in the field of photographic imaging.
Please note that although our Company has endeavored to accurately display the colors of its products, the actual colors you see depend on your monitor specifications and therefore may not be true/accurate.
We do not represent or guarantee the absolute accuracy of information or content about the products or services, software or advertisements contained in, distributed through, obtained from this Website as well as, and in particular, for the third party content to which you are referred through hyperlinks from the Website or which the Website gives you access to.
Terms of sale
By placing an order, you agree to purchase a product subject to the following terms and conditions. As a rule, we deliver products only within the member states of the European Union and, as the case may be, to other destinations (see about the Delivery Policy). For deliveries outside Greece, and especially outside the EU, you can submit a request of desire, which is checked based on a special procedure. Once this is accepted, we confirm the approval of your order and the shipment of the product(s). In particular, deliveries outside the European Union are considered in a separate approval process and our customers are informed of the acceptance or rejection of the order request within five working days, by e-mail. It is pointed out that the automated message that appears on the screen with the details of the order request received by our company does not constitute an acceptance of your order, but is received subject to the above procedure, and in case of acceptance, an order confirmation is received according to the above , which includes the details for completing the order by making the payment.
Depending on the laws of each country, there may be restrictions on the sale of certain products, or certain products may not be allowed to be sold at all. You will be notified if such an issue occurs.
In order to fully inform you and to protect you as much as possible from unforeseen situations, orders are completed as follows:
i) Upon completion of your order request, your overall consolidated order is displayed, including all of its details. If you then proceed to the completion stage of your order, you are connected to a third-party Payment Service Provider at an associated cost in order to complete the repayment of the agreed price under the terms of the next subsection (ii) below as well as the relevant article 9 below. Upon successful completion of the payment, you will receive an automated order confirmation message, which will be sent to the email address (e-mail) you have provided to us. If you choose to pay for your order by cash on delivery (cash on delivery is only valid within Greece), then you will receive the order confirmation on the basis of which the products will be delivered to you subject to the appropriate payment upon delivery and subject to article 6.11 below and under the conditions of the articles concerning the counterpayment - see Below-. In case you choose collection at one of our stores, you will be informed when the products will be ready and available at the store of your choice.
ii) Our Company, for the greatest possible security of transactions, may (but is not obliged to) carry out a check through the payment service providers cooperating with it as to the correctness of the payment details you provide us (when it comes to payment by credit card or via third-party online payment service provider) during the stage of completing your order and connecting to the third-party payment service provider may reject your order if it is found or there is the possibility that there is any problem in relation to these details.
iii) Your order will then proceed to collection for processing and you will be emailed when the products are routed to your delivery address (or in the case of multiple deliveries to delivery addresses) that you have declared. Your delivery of products is governed by the Terms of Article 8 below.
iv) The availability of the products is shown on the page of each product. However, in the event that for any reason d
Permission to access the website
Hereby, and as long as the age requirement is met, we grant you a limited license to access and make personal use of this Website, but not a license to download or modify it or any part of it, except with the express written permission of our Company. This license does not permit any resale or commercial use of this Website or its content, any collection and use of any product catalogs, descriptions or prices, any derivative use of this Website or its content, any downloading or copying of account information for the benefit of another merchant or any use of data mining tools, robots or similar data collection and extraction tools. However, as a visitor to the website you have the exclusive right to download the user manuals presented on the website free of charge, for your personal use only.
You may not reproduce, duplicate, copy, sell, resell, visit or otherwise exploit this Website or any part of it for any commercial purpose without our express written permission. We have exclusive rights to the domain name of our company and all trademarks appearing on our website are subject to the relevant legal protection.
You may not use frames or framing techniques to enclose any trademark, logo, or other proprietary information (including video, images, text, page layout, or format) of our Company Site and its affiliates without our written consent. You may not use any "meta tags" or any other "hidden text" based on the names or trademarks of our Company or its affiliates without our express written consent. In case of unauthorized use, the license granted by our Company ceases to be valid.
You may not use any logo or other proprietary graphics or trademark of our Company or open source code or part of the link without our prior written consent.
Please note that shipping time may vary depending on product availability. Delivery times are subject to delays due to delays by courier companies or force majeure, which is not our responsibility and cannot be influenced by our company. Within the European Union, delivery is usually made within 1-3 working days after shipment confirmation. For further information, read our company's Delivery Policy.
To transact through our Website, you must be over 18 years of age. Visitors under the age of 18 are not allowed to exchange data and any information with us. When you place an order, you undertake that all the information you provide to us is true and accurate, that you are an authorized user of the credit or debit card you used to place your order and that there is sufficient balance to cover the cost of the products. In any case, the Company reserves the right to carry out the checks referred to in paragraph ii) above.
Please note that the customer is responsible for the products from delivery to the carrier. Likewise, due to the nature of the products offered, we do not assume responsibility in the event that the product is not received by the customer in the case of payment by cash on delivery and collection from our distribution site, on the day of its delivery due to his own fault, i.e. with first delivery attempt. Our Company reserves the right to change the specifications listed on its website for any product at any time without prior notice.
All products are available for personal use only and not for resale, except in cases of any special agreements entered into in writing with our Company.
When you place an order, you receive an email confirming that we have received and accepted your order. The purchase contract for the products is established only after your payment has been approved and your credit or debit card has been charged. In case of cash on delivery, the products are delivered with retention of title. Please note that payment by cash on delivery is only made in Greece, and only in Euros.
6.12. As your order progresses you will receive a series of automated emails (e-mails) reporting the progress of your order.
6.13 By sending a request for an order, you agree to receive the above notices, which are a condition for the correct progress of your order. We invite you to ensure that these e-mails can reach you and keep them throughout our transaction. It is your responsibility, in case you do not receive the relevant e-mails, to contact us. The parties agree and accept that the communication described in article 6.12 and the way it is carried out (via e-mail or telephone communication) also covers the legal requirements for informing you in writing, notifying you, confirming your order, where and when the law requires it. In case you wish to express objections, or receive clarifications about the content of an e-mail message (e-mail) you have received as above, or for any other reason, you can contact us.
The payment of your order can be made either by credit or debit card, or by cash on delivery - only within Greece - or by depositing into a bank account or by payment at one of our physical stores located in Petroupoli - Perikleous 64 and Agios Anargyrou - Ag. Anargyron 38!
The company generally reserves the right, and the user of the Website accepts it, to freely formulate its pricing policy, to modify the prices listed on the website and to change and/or withdraw the offers at any time with or without prior notification to the users of the Website, who are informed of the current price from the relevant posting on the website. Although we endeavor to ensure that all details, descriptions and prices shown on this Website are accurate, errors may occur. If we discover an error in the price of any of the products you have ordered, we will notify you as soon as possible and give you the option to reconfirm your order with the correct price or cancel it. If we are unable to contact you, we will consider the order to have been cancelled. If your order is canceled in accordance with our Terms and Conditions, but you already have
All prices are in euros, and include the applicable VAT. The cost of shipping is charged additionally and inform about this cost in the same currency in which you have submitted your order (Euro). All possible additional charges that may arise are clearly displayed and included in the Total of your order, except for special costs per country, such as e.g. customs clearance or others (as below under 8.4.1&2).
7.3. Although we constantly strive to the contrary, the Services may contain typographical errors or other errors or inaccuracies and may not be complete or up-to-date. We therefore reserve the right to correct any errors, inaccuracies or omissions at any time and to change or update information on the Website without prior notice. We also reserve the right to refuse to fulfill any orders you have placed based on information contained in the Services that may contain errors or inaccuracies, including, but not limited to, errors, inaccuracies or out-of-date information regarding prices, shipping, payment terms or return policies.
During your order request, you are invited to choose how you wish to receive/ship the products you have ordered, depending on the place of delivery (within or outside Greece and inside or outside the EU). Depending on the place and the method you choose, the total final cost of your order is also determined, based on which the payment will be made and which is included in the order confirmation. Your order can be collected by you in the following ways:
To be sent to the delivery address you declare to us and is done with a cooperating transport company, as well as with KTEL or Transport company for deliveries within Greece. Our company and its partners take all the necessary measures for the timely transfer of the order to the final recipient, within the framework of the basic delivery schedule of each transport company. However, we cannot guarantee either the arrival time or the exact delivery time of the ordered products, as these depend on the transport companies we work with. Our company is not responsible for any delays due to force majeure, natural/weather phenomena, lucky events or events/conditions beyond its control. In the event of any delays, our company makes every effort to contact you as mentioned in the relevant articles above. Our company is responsible for the proper delivery of your order to the carrier, and from delivery the risk is transferred to the buyer in accordance with article 524 of the Civil Code. The cost of transport depends on the pricing policy of each transport company, which they are responsible for and which may change the prices at any time.
In case of exercising the right of withdrawal of article 11, we urge you to contact us through the "Contact us" section, so that our partner can undertake the transportation of the products. In this case, the consumer bears the cost of return, but our Company bears the responsibility of the transport from the delivery to the carrier. Otherwise, if the consumer chooses to return the products with a carrier of their choice, then they bear the cost and responsibility of the transport themselves. In the event of a return of the products as long as the conditions of article 13 are met for defective products or for the lack of agreed quality, the return must be carried out after contacting our company which assumes both the cost and the responsibility of the transport from the delivery of the products which are returned to the carrier.
Gift orders: You can also order one or more gifts and send them to any recipient you wish, within the European Union (or, as the case may be, outside), by correctly completing the order form, with the recipient's address and details, so that the product delivered directly to him. When sending gift packages to other recipients, please ensure that the recipient can receive gift packages and that, in general, the gift will not, for any reason, be considered unwanted or accepted upon delivery, otherwise the product will be shipped to the billing address at the buyer's responsibility and expense. It is reminded that in the case of sending a Gift, regardless of the destination, there is no possibility of payment by cash on delivery.
Subject to any special charges expressly provided for a product posted on our website, the general pricing policy is as follows:
j) Shipping costs for orders within the European Union are calculated after contacting the courier company that will be selected and always in consultation with you ii) For shipments throughout Greece (made with a Courier Center or another), it is automatically calculated on the page of the shopping cart, selecting the relevant option (depending on the volumetric weight data of each order) and included in your order request prior to completion and payment. For orders that are delivered to hard-to-reach destinations, or generally hard-to-reach areas, there is an additional "hard-to-reach destination charge", according to the charges of the respective transport company.
If at the time of delivery you are not at the delivery address to collect your package, the courier will leave you a note with instructions on how to collect your order. In this case, the risk of loss or damage to the goods is transferred to the buyer, taking into account their fragile nature, as expressly stated in article 6.9 above. In the event that you have declared payment by cash on delivery and you do not contact the courier Company, or us, through the "Contact us" section to receive the product within 5 days, your order will be cancelled.
i) In addition, please note that products delivered outside of the European Union (EU) may be subject to customs clearance and related costs, and may also be subject to charges and other costs imposed by applicable national law. We cannot know in advance what these charges may be, rather, the buyer/consumer has a better chance of knowing or being informed of them or, in any case, of the possibility of their existence.
ii) Each country has its own customs policy, so it is recommended that you first contact your local customs office for further information. At the same time, please note that when you order from a country where such provisions apply, you are deemed to be importing the products and must comply with all laws and regulations of the country where the products are received.
iii) Shipping costs for international destinations (outside the European Union), once you have been informed that such an order/shipment can be carried out, depends on the volumetric weight data of each product and the respective destination. As we process your order, you will receive advance notice of these details so that you are fully and correctly informed of the costs involved in delivering your order. If the product ordered is unavailable due to force majeure or fortuitous events for more than 7 (seven) days (after order confirmation) including but not limited to: production shortages or supplier failure, we will contact you to address the problem. Initially, a similar product or another trade name of the same product or a product from a different category or a substitute product will be suggested. If you do not agree to proceed with any such change in purchase, a full refund will be offered within 20 (twenty) days, free of charge.
In order to serve you better and better, our company has a choice of payment methods for the products you are interested in buying. In this context, you are given the opportunity to choose, as stated below, the method of payment for the products you are interested in buying, i.e. a) via credit/debit card, b) via bank deposit c) by cash on delivery -only within Greece-. Please note that it is not possible to combine different payment methods for the same order.
Specifically, we accept payments with VISA, VISA Debit, MasterCard, Maestro cards. In addition, with cash on delivery, only within Greece. It is clarified that we do not accept checks as a means of payment for purchases.
As long as you have chosen the credit/debit card as a payment method, the process will be carried out and completed through our partner, who provides all the security guarantees of electronic transactions. In particular, your transactions in our online store are protected by the highest online security systems, which guarantee a safe trading environment in many large companies worldwide. The collection and processing of the payment details that you submit to us are only received by the partnered financial institutions who are solely responsible for processing them for the completion of the payment.
If you choose to pay by credit card, it is advisable to be present when receiving your order, having your ID or credit card with you.
It is pointed out that payment upon receipt of the order at your place - REFUND - is only valid within Greece, with an additional charge. Payment is made in cash, in euros only, to the company's employee, upon delivery of your order to your place, after first checking the package delivered to you.
According to the applicable tax provisions, documents worth more than €500 to individuals (Retail Receipt) must be paid ONLY in the following ways: Charge to a credit or debit card or by bank deposit. Documents over €50 must include the customer's name and address.
9.7. Discount coupons, promo codes, special offers
Our goal is for you to be completely satisfied. In any case, we invite you to check the products upon receipt. If you receive a defective product or if any other problem occurs, please contact us immediately for more details. Please also read the article on the Delivery Policy which governs the issues of returns and applies together with these terms.
Those users who make purchases from our online store as consumers may withdraw from the purchase within 14 days of receiving their order by sending (within the above deadline) the withdrawal form or otherwise by sending a withdrawal statement together with the product provided that in this case both (product and declaration) will be received by our Company within 14 days of receipt of the product.
We point out that the criteria for determining the products excluded from the possibility of withdrawal are defined based on the Law, such as the fragile nature of the products, their ease of alteration, their creation based on a special order of the buyer (e.g. a special order product color, with requested specific fabric/message/name etc ("custom/tailor-made") or their expiration and have been determined based on usual practice and on the basis of the declarations and relevant maintenance and preservation instructions of the manufacturers, as they appear on the indicated indications on product labels Related information at: http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_el.htm
In the event that you exercise your right to withdraw from the purchase of a product that is not excluded, then the following applies to the withdrawal of products purchased from our online store:
Returns must be made within 14 days at the latest from the exercise of your right of withdrawal [(i.e. from the sending of the relevant Notice of Withdrawal and/or the relevant electronic message (e-mail) provided in article 11.2.)] with shipping at your own expense and responsibility, exclusively to our headquarters. Please find the relevant form here
In order for a return to be accepted, the product you send for collection by our company must be in the condition it was received, unused, complete with the original packaging intact along with all the documents that accompanied the product.
The products that are returned must be sent to the above address and accompanied by: a) the Retail Receipt/Sales Invoice or the Shipping Note and the Notice of Withdrawal, even if you have already sent it to us electronically, as well as this form it must be filled in with all necessary requested information, printed and signed by you. It is then placed together with the above documents in the return package.
We especially point out that if the above conditions are not met or if there is no one of the aforementioned documents accompanying the product, your request for withdrawal cannot be satisfied, and the product may be returned to you with a consignee's fee.
Change or cancellation of an order is accepted only if the Order Confirmation has not been sent, i.e. if the preparation of the order has not been completed. Attention, it is pointed out that after order confirmation it is NOT even possible to change the declared delivery address for any reason, for security reasons (anti-fraud).
You can, if you are a consumer, exercise the right of withdrawal provided for in article 11 above or the product return procedure provided for in article 13.
In case of any issue, please contact us (e-mail: email@example.com).
Returns in case of actual defect or lack of agreed quality
Our goal is for you to be completely satisfied. However, if you receive a defective product due to our fault, or if any other problem occurs due to our fault, please contact us to give us more details and together we can resolve the issue as soon as possible.
In all cases of product returns due to an established real defect or an established lack of agreed quality due to our fault, which were purchased from our online store, the following applies:
j) Returns are made exclusively to our Headquarters. The receipt of the product from our Company is only done by our cooperating carrier, after you first contact us to inform us about the identified problem that has arisen in a specific product. The product to be returned is received exclusively from the delivery address you indicated when submitting your order.
ii) For a return to be accepted, the product must be in the condition it was received, unused, complete, with the original packaging intact and the correct storage conditions have been maintained.
iii). Products that are returned must be accompanied by: The Retail Receipt/Sales Invoice or the Shipping Note. We especially point out that if there is no one of the aforementioned documents accompanying the product, your request cannot be satisfied and the product will not be received by our Company.
Your Return request will be processed within a reasonable time.
The content of this Website (in terms of posted products and offered Services) is provided without guarantees, conditions or other guarantees as to its accuracy. Unless otherwise expressly stated, to the fullest extent permitted by Law, our Company and its suppliers, content providers and advertisers hereby expressly exclude any conditions, warranties and other terms that may otherwise be inferred from applicable law and shall not be liable for any damages, including, but not limited to, direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other property, damage to reputation or reputation, or for the cost of providing substitute products and services, arising out of or related to the use, inability to use, operation or failures of this Website or the Linked Websites and any material posted there, regardless of whether such damages were possible to be foreseen or arise in the context of the contract, the purchase and sale from the website against us, from our website products or in tort, under applicable law or otherwise. It is also not responsible in the event that you are entitled to a refund of part or all of the price for any delay of the cooperating payment service providers in executing the relevant order that our Company has given on time.
We are not responsible for any loss or damage that may be caused by a denial of service attack, viruses or other technologically harmful material that may infect your hardware, software, data or other proprietary material due to your use of this Website or downloading any material posted on this or any Website linked to it.
Our Company and its partners make every effort, within the framework of the technological control they carry out at regular intervals, so that the services, content and transactions on our Website are carried out smoothly and without interruption and that the high level of security is maintained has. However, it is not responsible in the event that for any reason, including the case of negligence, the operation of our Website is interrupted or access to it becomes difficult and/or impossible and/or, despite the observed security measures, "viruses" are detected or other harmful software and are transmitted to the terminals of users/visitors, or if unauthorized third parties interfere in any way with the content and operation of the site, making it difficult to use it or causing problems in its proper operation or intercepting information concerning personal data of the users. We are also not responsible in the event of interruption of access to our website for reasons beyond our control, as well as for reasons due to technical or other network failure or force majeure or fortuitous events.
Link to this Website
You may link to our home page provided you are 18 years of age or older, that you act in a fair and legal manner, without harming or taking advantage of our reputation, but you may not create a link that implies any kind of relationship with us, or approval or support from us where none exists, i.e. without our specific approval for this purpose. This Website may not be framed on any other website, nor may you create a link to any part of this Website other than the home page, unless otherwise expressly agreed between us. We reserve the right to remove your login permission without prior notice.
Disclaimer in relation to the ownership of trademarks, images of individuals and third party copyrights
Except where expressly stated otherwise, all persons (including their names and images), third-party trademarks and images of third-party products, services and/or sites appearing on this Website are not affiliated with or connection with our Business, therefore you should not rely on the existence of such a relationship or connection. Any trademarks/brand names appearing on this Website are the property of their respective trademark owners. Any reference to a trademark or brand name is used solely to describe or identify products and services and is in no way an endorsement that those products and services are endorsed by or associated with our Business. You may not extract and/or reuse parts of the content of the Website without the written consent of our Company. In particular, you may not use any data mining tools, robots or similar data collection and extraction tools to extract any content (whether single times) nor reuse any material parts of this Website, without the express written consent of our Company. In addition, you may not create and/or publish your own database containing material (eg our prices and product lists) parts of this Website without the express written consent of our Company.
Device repair terms
Assigning your device for repair to our company assumes that you agree and accept the following without reservation:
The timetable mentioned on the respective repair page is indicative. Our company makes every effort to complete the repair as soon as possible. The time depends on the availability of spare parts and the nature of the damage. In individual cases additional monitoring time of the device may be required after repair.
In cases where materials are replaced, the old materials will be forwarded for recycling. We will only deliver the old ones if requested by you.
By entrusting the repair of your device to our company, you agree and withdraw all liability from our company, for damages including but not limited to here, for any loss of data during the repair as well as lost profits from activities where you use your device , travel costs, profits, losses and anything else related to the device under repair.
The data on your device that is being repaired may be completely erased. Our company bears absolutely no responsibility for data loss during the repair process. It is your sole responsibility to maintain backup copies of your data. You can ask our company to create backup copies, if technically possible, which are charged extra upon consultation.
Our staff will not navigate to your files during the repair unless they are relevant to the repair process. Please remove any personal or confidential data that you do not want anyone to have access to before handing over your device.
Damage during the repair
In some cases during the repair process (e.g. board removal, glass or LCD replacement, contact gluing) there is the possibility of permanent damage to the material and not amenable to further repair or its replacement may be required or may even render the device not working something for which our company bears no responsibility. It is possible that during the process of disassembling the device or that it had suffered a fall or for some other reason, permanent damage may occur to components, plastics or even to electronic boards.
Right of refusal
Our company reserves the right to refuse repair in case it considers it to be beyond the scope of its capabilities or for any other reasonable reason.
The devices that remain in our company for more than 3 (three) months from the final repair and as long as all the necessary actions have been taken to notify the customer in accordance with the information he has given us, this passes into the possession of the company as compensation for the work which has been done to diagnose and resolve the damage.
The terms of repairs are subject to change without notice in accordance with the applicable repair policy. Changes to the repair policy will be posted on this page.
Our Company has the right, at its sole discretion, at any time and without notice, to modify, remove or change the Services and/or any page of this Website.
If any part of the Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms and Conditions is not affected – all other terms remain in effect. In any event, where possible, a term/sub-term or part of a term/sub-term can be taken into account separately in order to make the remaining part valid, the term will be interpreted accordingly. Otherwise, you agree that the term must be corrected and will be interpreted to approximate the original meaning of the term/sub-term as closely as possible under the law.
We always appreciate our customers' feedback information or other suggestions about our Website and our Business, but please note that the fact that we use it does not imply an obligation to use it, nor to compensate you (just as you do not you have some obligation to send them to us). It is a constructive process of improving the relations between us. By submitting any material to us, you agree to use our Website in accordance with these Terms and Conditions. If you do not wish to grant our Company the above license in relation to these terms, please do not submit or share any material on our Website as a whole, including our blog (which is, after all, contained on our Website), otherwise we will infer that you have accepted the Our Terms and Conditions.
When you visit the Website or send us e-mails, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the Website. As part of the Agreement, you agree to receive electronic communications from us, and that all agreements, notices, disclosures and other communications we provide to you electronically meet all legal requirements for written communication.
We have a complaints handling process in place to try to resolve any dispute that may arise. If you have any complaints or comments, please contact our Customer Service Department via the contact form in the "Contact Us" section.
Our Website may provide the option to interact with Social Media, i.e. Facebook Likes, Twitter, Pinterest, Instagram and others. These features may allow access and/or login to your social network accounts. We do not control these social network services and your profiles on them, and we cannot change your privacy settings on those services or set rules for how your personal information is used on those services. These issues can only be controlled by you and the social network service providers. Before using any such media/item available on our Website, we recommend that you read all policies and information about the respective social media services to better inform yourself about their privacy policies. We are not responsible for any actions or omissions of any social networking service provider or for your use of the features included in their platform.
To the extent permitted, we hereby exclude liability for any claims, losses, demands or damages of any kind relating to the Website or the data appearing on it, including without limitation direct, indirect, incidental or consequential losses or damages; whether these arise from the following indicative matters, loss of profits, loss of income, loss of data, loss of use or otherwise, whether or not Our Company has been notified of the possibility of such losses. The above applies whether such claims, losses or damages arise in tort, in contract, in negligence, under applicable law or otherwise. However, when you use our Services, your legal rights are not affected. Please keep in mind that our website is provided "as is". Consequently, access to it is solely the responsibility of the visitor/user.
We cannot accept responsibility for defects caused by suppliers and relating to these products or services you find on our website. Our primary role is the promotion and resale of quality products and we make every effort, in accordance with the applicable laws governing our actions, to honor this. We cannot be held responsible for defects beyond our control. If you breach these terms and we take no further action, we reserve the right to use our rights and remedies in any other similar situation.
Applicable Law and Jurisdiction
These terms are governed by, and interpreted in accordance with, the laws of Greece and the European Union (EU). You agree, as do we, that you submit to the exclusive jurisdiction of the courts of Athens, Greece.
In the event that any term of the contract is deemed abusive or invalidated, this does not affect the other terms of the contract which are still valid and binding on the parties.
Any delay by the parties in exercising part or all of the rights deriving from these conditions does not entail a weakening or waiver of said right which may be exercised at any time at a later stage and at the reasonable discretion of the beneficiary.
Contracts through the online store are governed by European and Greek Law, in particular by legislation regulating issues related to electronic commerce, distance sales and consumer protection. Likewise, the site is created and controlled by the Company and Greek Law will govern the use of the site and its interpretation. If the User chooses to access the site from another country, he is responsible for following the Laws of that country as well.
Any dispute that arises arising from the contractual relationship between the Company and the Customer, is competent for its resolution by the competent Courts of Athens. For the out-of-court resolution of the dispute, the Customer can refer to the competent bodies for the out-of-court settlement of consumer disputes, e.g. to the General Consumer Secretariat of the Ministry of Development and Competitiveness (Pl. Kaningos, 10181, Athens, www.efpolis.gr, tel.: 1520, fax: 2103843549), to the Consumer Advocate (www.synigoroskatanaloti.gr, 144 Alexandras Street, 114 71, Athens, tel.: 2106460734, fax: 2106460414), to the Committees for Friendly Settlement of consumer disputes (article 11 of Law 2251/1994) which are based in the local Municipalities of the country.
According to the Directive 2013/11/EC, which was incorporated into the Greek legislation with the KYA 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution process is now foreseen throughout the European Union. If the Customer has a problem with a purchase he made from the Online Store and resides in the EU, he can use the following website:
or the following:
for out-of-court settlement of the dispute. The Alternative Dispute Resolution Body (ADR) certified for this purpose is the European Consumer Center of Greece (ECC GREECE), Alexandras Avenue no. 144, 11 471, Athens, +30 2106460284 +30 2106460784, firstname.lastname@example.org. The Customer can contact the above body in order to guide him throughout the process of submitting and processing his complaint.
The protection provided by the provisions of the law on contracts concluded at a distance, as well as the present conditions, is underlined, that it applies to transactions only with natural persons, who transact for reasons that do not fall within their commercial, industrial, business or independent profession activity.
If any part of the contract of sale under these terms is found to be invalid or unenforceable by court order, the remainder of the contract will continue in effect. The Company may enter into an agreement to delegate its obligations to a third party. Otherwise, the Customer is not entitled to assign or transfer his rights or obligations.
All notices must be in writing (by hand, by email, or by first class mail, which shall be deemed delivered 48 hours after posting).
These Terms & Conditions apply concurrently and cumulatively with our current Security Policy. As long as you use the website www.xpress-mobile-service.gr, you accept and consent to the above.